Front Office Operations

Class X / Subject Code - 410

The Hospitality Industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. A hospitality unit such as a restaurant, hotel or even an amusement park consists of multiple groups such as facility maintenance, direct operations.

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Course Objective

  • To develop interest and attitudes in the hospitality industry.
  • To assist in the tourism development programs.
  • To develop necessary employability skills in the students.
  • To develop entrepreneurship
  • The hospitality industry is a several billion-dollar industry that mostly depends
    on the availability of leisure time and disposable income.
  • To develop sufficient trained manpower for Hotels, Motels, Restaurants, Railway Catering Services, Flight Catering Services, etc.
Instructor
This course is an overview of the management practices utilized to direct, operate and control front office. This course will teach practical knowledge of appropriate service behaviors for a variety of guest types, understand the concept and techniques of good service and demonstrate the skills acquired and capacity and demonstrate various service techniques.
  • E-learning & Onsite classes
  • A 'Workshop' class
  • Industrial Visit
  • Certificate of Completion

Course Content

Importance of Reading Newspaper
Major Countries, Currencies, Capitals
Airlines
States of India – Capitals and Chief Ministers

Importance of grooming and hygiene in the hospitality industry
Grooming standards for hospitality professionals: Male and Female

Punctuality
Pleasing personality
Positive attitude
Good communication skills
Teamwork
Patience

Staff organization of Front office: hierarchy
Section in the Front office
Front office functions
The layout of the hotel lobby

Importance of computers