Front Office Operations

Class XI | SUBJECT CODE (810)
Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry, etc.
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Course Objective

Front Office in a hotel is a fascinating world on its own. It is the nerve center of hotel operations. It creates the first impression, the last impression and a lasting impression upon the guest. Front office personnel need to have excellent communication skills, impeccable grooming standards and an ability to converse on a variety of topics.

Course Features

Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.
Instructor
“The Front desk is responsible for answering inquiries, handling guest complaints & guest relations. Communication skills and personal appearance are a very important and influencing factors in hotel industry. The front office is the first department that interacts with a guest.”
  • E-learning & Onsite classes
  • A 'Workshop' class
  • Industrial Visit
  • Certificate of Completion

Course Content

The Concept of tourism
Components of Tourism
Impacts on the Tourism Industry
Evolution and Growth of the Hotel Industry in India.
Meaning of Communication
Communication Process
Communication Models
Communication Theory
Problems in Using the English Language
Personal grooming
Hygiene from all
Standards of services.
Making a hotel inquiry
complaint call
Interdepartmental communication.
Various Guest Services
Procedure for issuing safe-deposit locker
Computers in Hospitality Industry