Front Office Operations

Class XII | SUBJECT CODE (810)
Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry, etc.
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Course Objective

Front Office in a hotel is a fascinating world on its own. It is the nerve center of hotel operations. It creates the first impression, the last impression and a lasting impression upon the guest. Front office personnel need to have excellent communication skills, impeccable grooming standards and an ability to converse on a variety of topics.

Course Features

Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.
Instructor
“The Front desk is responsible for answering inquiries, handling guest complaints & guest relations. Communication skills and personal appearance are a very important and influencing factors in hotel industry. The front office is the first department that interacts with a guest.”
  • E-learning & Onsite classes
  • A 'Workshop' class
  • Industrial Visit
  • Certificate of Completion

Course Content

Ancient Era
Grand Tour
Modern Era
Etiquette
Etiquettes and Mannerism for Service Professionals
GOLDEN RULES FOR GOOD TELEPHONE TECHNIQUES
Departmental Organization on the basis of functions
Departmental Organization on the basis of revenue
Operational Structure of Front Office
Front Office – Staff Qualities and Competencies
Basic Front Office Operation
Typical activities associated with the reservation process include
Security Department in Hotel Management
Types of complaints
Dealing with Complaints
Introduction to Ecotourism
Introduction to Eco–Hotel