Front Office Operations
Class IX / Subject Code - 410
The Hospitality Industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. A hospitality unit such as a restaurant, hotel or even an amusement park consists of multiple groups such as facility maintenance, direct operations.
Course Objective
- To develop interest and attitudes in the hospitality industry.
- To assist in the tourism development programs.
- To develop necessary employability skills in the students.
- To develop entrepreneurship
- The hospitality industry is a several billion-dollar industry that mostly depends
on the availability of leisure time and disposable income. - To develop sufficient trained manpower for Hotels, Motels, Restaurants, Railway Catering Services, Flight Catering Services, etc.
Instructor
This course is an overview of the management practices utilized to direct, operate and control
front office. This course will teach practical knowledge of appropriate service behaviors for a
variety of guest types, understand the concept and techniques of good service and demonstrate
the skills acquired and capacity and demonstrate various service techniques.
- E-learning & Onsite classes
- A 'Workshop' class
- Industrial Visit
- Certificate of Completion
Course Content
- Definition
- Importance
- Classification
- Components of the Tourism Industry
- Beaches
- Hill stations
- Wildlife
- Forts and Palaces
- Temples and other religious places
- Environmental
- Economical
- Social
- Cultural
- Introduction to the Hospitality industry
- History and evolution of the hotel industry
- Major hotel chains in India
- Major International hotel chains
- Size
- Location and clientele
- Supplementary accommodation