RETAIL

Class IX - Subject Code: 401
Retailing has seen a remarkable transformation over the years. Rising incomes, urbanization, attitudinal shifts, point towards a certainty of growth in the future for this sector.
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Course Objective

The rapid growth in the retail industry along with the entry of many small and large stores in this area, has led to the demand for trained personnel for various job roles, such as cashier, store operations assistant, trainee associate, sales associate, etc

Course Features

A store operations assistant, in organised retailing, is responsible for looking after the overall store operations, such as receiving the goods, delivering the products, maintaining the required stock levels, providing customers necessary information appropriately and systematically, merchandising, logistics and distribution, marketing, procurement/ purchase, and corporate services.
Instructor Retail

“ Experiential learning focuses on the learning process for the individual. Therefore, the learning activities are student-centered rather than teacher-centered.”

  • E-learning & Onsite classes
  • A 'Workshop' class
  • Industrial Visit
  • Certificate of Completion

Course Content

  • Basics of Retailing
  • Organized and Unorganised Retailing
  • Store and Non-store Retailing
  • Indian and Global Retailers
  • Classification of Goods
  • Procedure for Receiving and Dispatching Stock
    to Stores
  • Storage of Goods in Retail Operations
  • Process of Goods Handling
  • Stock Levels in Retail Stores
  • Documents Required for Stock Handling
  • Reporting Storage Space
  • Handling Equipment
  • Customer Needs and Service
  • Effective Customer Service
  • Organization Standards
  • Customer Expectation